Please check our cancellation policy for refunds.
Your items will be reserved only if payment has been made.
If the deposit has not been made within 72 hours before your event, we do not guarantee availability or delivery even if you received a payment confirmation, please call the office to confirm availability.
These are the additional charges for set up and take down service
Chair set up ($0.50) and take down ($0.50)
Chair cover ($0.50) and take down ($0.50)
Chair sash ($0.50) and take down ($0.50)
Table set up ($1.00) and take down ($1.00)
Tablecloth or Overlay set up ($1.00) and take down ($1.00)
CLEANING WAIVER
We understand that things can happen with events, ranging from weather to a spilled glass of red wine. To help alleviate these concerns, we offer a Cleaning Waiver that covers the cleaning of the equipment should something occur that causes our equipment to not be returned in the same cleanliness state the items were delivered to you. If you accept the Cleaning Waiver, we will add a NON-REFUNDABLE charge of 10% to your contract or IT WILL NOT BE ELIGIBLE TO BE CANCELLED AFTER YOUR EVENT DATE. If you decline the waiver, any additional cleaning of the items will be billed at current retail cleaning cost to the credit card on file. The Cleaning Waiver does NOT cover missing, stolen or lost items, as well as damaged items through improper use, vandalism, or neglect.
Please note: The Cleaning Waiver is Not insurance and does NOT cover damage. It is a waiver for potential cleaning charges, and does not constitute insurance in any way.
The Cleaning Waiver Covers
· Soiling (food and drink stains) cause by normal use of linens.
· Wear and Tear, chairs and tables getting dirty caused by normal use.
The Damage Waiver DOES NOT cover
· Any missing items
· Theft, vandalism, conversion, or other dishonest act towards rental items either by you or a third party.
· Negligence such as items left out under sprinkles or in the rain, items improperly secured during transportation, items dragged across rough surfaces, etc
· Linens, Burn holes, wax, ink stains, tears and excessive soiling of linens beyond normal use.
· Tents: Any damage not cause by weather such as rips and tears from sharp implements, excessive tape, paint, or any other human caused damages.
· Inclement weather: we cannot control the weather therefore it is the customer’s responsibility to be aware of any inclement weather that may impact their event, and ensure our equipment is not left out in the open to be impacted by the inclement weather.
Your satisfaction is of the utmost importance to us. The day you book your order the items are taken out of our inventory, reserved for you on your event date, and thus made unavailable to other potential customers. This ensures you will have all the items you need on the date you require them. Because of this, we do have certain policies regarding changes to your order.
In order to received a full refund, all cancelations or reductions in the number of items must be received by Anyela’s Party Rentals LLC no later than 30 days prior to the date of your event . Any reductions or cancellations for any reasons including WEATHER CONDITIONS WILL NOT BE REFUNDED if made within 30 days.
WEATHER ALERT
*** Weather Alert *** Unfortunately we are unable to accommodate last minute cancellations due to weather. We reserve your items for you for your event and take the items out of our available inventory, so we are unable to rent the items to someone else. Because of this we are unable to allow cancellations due to weather.
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Delivery is figured by distance of destination, and number of items you need, delivery charges will be calculated by system once we have your information.
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Delivery and Pick up fee DO NOT include Set Up or Take down.
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Rates are based on CURBSIDE DELIVERY, it means to a point immediately accessible to our truck, OR trailer, usually your driveway, garage, etc that is around 10 feet walking distance.
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For an additional fee it is possible to arrange for before- and after-hours deliveries, as well as time specific deliveries.
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Delivery times are set on the week of delivery. DELIVERY TIMES are between 8am and 1pm the date of your event and PICK UP next date of your event between 8am-1pm
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All deliveries require the signature of a responsible party for equipment to be left. Please make sure you inspect your rentals and make sure it is complete, we won't be resposible for any missing or broken items after items have been received.
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If delivery beyond our truck tailgate or set-up and take down of items is required, please request a quote prior to your event.
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If you have a special delivery request, please contact us and we will do our best to accomodate your needs. Please remember due to the number of deliveries it will be subject to availbility. We will be unable to confirm availability until the date before your event when all the orders are finalized and in the system.
If you do require your items at a particular time, please consider a second day rental at 50% discount.